Confirmation:

• You will receive a confirmation email instantly within 24 hours after booking.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email.

Inclusive of:

• Non-reserved seats on Sanyo Shinkansen (Shin-Osaka ⇔ Hiroshima)
• Non-reserved seats on Haruka, Kuroshio, Thunderbird, Kounotori, Super Hakuto Express Trains (Kyoto ⇔ Kamigori)
• Special Rapid Services, Rapid Services, and local trains on the JR-West Conventional Lines
• JR West Miyajima Ferry (Miyajimaguchi ⇔ Miyajima)
• Kyoto Tango Railway, Wakayama Electric Railway, the San’in Main Line between Hamasaka and Tottori, and West JR and Chugoku JR Bus services within the area
• For more information, please check here for the train route map 

Not Inclusive of:

• Sanyo Shinkansen (Hiroshima ⇔ Hakata)
• Tokaido Shinkansen (Shin-Osaka ⇔ Tokyo)
• Kyusyu Shinkansen (Hakata ⇔ Kagoshima-Chuo)

Voucher usage:

• After collecting your rail pass, you may enjoy unlimited journeys within the validity date
• You must present the E-Voucher with your passport in person only at the ticketing booth listed as below to redeem for your rail pass
• You may print out the E-Voucher on a blank A4 white paper
• You may present your E-Voucher directly on your mobile phone
• The exchange locations may adjust their operating hours or suspend services. Please confirm the details before your departure.

Applicable:

• Foreign visitors in Japan
• "Temporary Visitor" status

Cancellation Policy:

• For cancellations:  Unredeemed Exchange Order vouchers can be refunded within 11 months of being issued, but a cancelation fee of 10% with HK$100 of the pass price will be deducted from the refunded amount. No need to return the physical exchange order (MCO)
• Stolen, damaged, lost, or redeemed vouchers may not be canceled or refunded
• Refunds or requests for changes due to local schedule change, suspended services, or other related issues are not accepted
• Please kindly understand that there will be no compensation of accommodation, meals, transportation or other expenses incurred due to these circumstances
• Travel Expert Online Limited reserves the right to amend these Terms and Conditions without prior notice.
   

Additional Information:

• Child ticket: aged 6-11
• 2 children (aged 1-5) may travel free of charge when accompanied by an adult rail pass holder given that they do not occupy a seat, but a third child will require a child rail pass
• Children aged below 1 may travel free of charge
• This rail pass is applicable only for foreign visitors in Japan with a "Temporary Visitor" status
• When you enter Japan, if you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport