Privacy Policy

Effective Date: 1 September 2023

Welcome to the Privacy Policy of Travel Expert Online Limited (also known as “Texpert”, "we", "us", or "our" in this policy). We respect the privacy of our users and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website or use our app, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Scope of this Policy: This Privacy Policy applies to information we collect on the website, in an email, text, and other electronic messages between you and our website or app. It doesn't apply to information collected by any third party, including through any application or content that may link to or be accessible from our website or app.

Information We Collect and How We Collect It:We collect several types of information from and about users of our website and app, including:

• Directly from You: This includes details that you provide by filling in forms on our website or app. We may also ask you for information when you report a problem with our website or app. Examples may include your name, address, email, phone number, or social media account information.
• User Accounts: When you create a user account with Texpert, we collect your name, contact information, and other information you provide. We use this information to manage your account, provide you with customer support, process your transactions, and send you relevant information.
• Automatic Data Collection Technologies: As you navigate through and interact with our website or app, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our website or app, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website or app.

Disclosure of Your Information: In the course of our operations and to provide you with the services you request, we may share your personal information with third parties. These parties include operators involved with the products you purchase and service providers that assist in maintaining our business infrastructure.

When you make a reservation or purchase a product, it may be necessary to share your personal information with corresponding operators. These can include entities such as airlines, hotel chains, or tour operators to ensure that your reservations are processed and your travel plans are properly arranged. It's important to understand that any personal information that you provide to these third-party operators is not subject to this Privacy Policy. Texpert is not responsible for any losses, damages, costs, or expenses you may incur due to your provision of personal information or other data to such third-party operators.

Additionally, we work with third-party service providers who support various aspects of our business. This includes areas such as IT infrastructure, data analytics, and customer communication. These providers are contractually required to protect your information and use it strictly for the purposes for which it was disclosed, unless otherwise required or permitted by law.

Your payment details, such as credit card numbers or other payment method details, are processed by third-party payment solution providers during transactions. Texpert does not process or store these details directly. These third-party payment providers operate under their own policies, and Texpert is not responsible for any losses, damages, costs, or expenses you may incur due to the provision of your personal information to these entities.

In certain situations, we may be compelled to disclose your personal information in response to valid requests by public authorities, including for national security or law enforcement requirements.  Furthermore, your personal information may be disclosed if we are required by law, or if such action is deemed necessary to protect and defend the rights or property of Texpert, or to ensure the safety of Texpert's users or the public.

Storage of Your Information: We implement reasonable and appropriate security measures to protect your personal data and ensure that it is treated securely and in accordance with this Privacy Policy. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal data transmitted to our website or app; any transmission is at your own risk.

Cookies: Our website and app use "cookies" to help you maximize your online experience. You can choose to set your browser to refuse all cookies, or to notify you when a cookie is being sent. If you choose not to accept cookies, please note that you may not be able to experience all the features of our website or app.

Your Rights: You have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, restrict or object to our use of, or receive a portable copy in a usable electronic format of your personal information. You also have the right to complain to a data protection authority if you believe we have processed your personal information in violation of applicable law.  

Should you have any queries, concerns, or requests related to this Privacy Policy, please feel free to reach out to us at[email protected]. We are committed to addressing your concerns to the best of our ability.