Booking Information

Confirmation Details:

• A confirmation email will be sent to your inbox within 30 minutes after successful booking
• If you do not receive the confirmation email in your inbox or spam folder within the specified time, please contact us via email or customer service as soon as possible

Fees Include:

• Round-trip/one-way Cotai Water Jet tickets

Important Notes:

• Tickets are non-refundable and non-changeable.
• All services are subject to the company's passenger and luggage carriage terms.
• All the above tickets must be exchanged at the same time.
• Children aged one year and above must purchase a ticket.
• Tickets are non-refundable and non-changeable.
• Unauthorized alterations or any damage to this voucher will render it void.
• All services are subject to the passenger and luggage carriage terms of Cotai Ferry Company Ltd.
• In the event of unforeseen circumstances such as typhoons, rainstorm warnings, natural disasters, political unrest, or epidemics, passengers should stay informed via news broadcasts or contact us to confirm whether the journey has been altered or canceled and to arrange for replacement schedules. If the journey is operating as scheduled, passengers must proceed as planned and check in at the terminal at the designated time. The company is not responsible for any additional costs incurred due to the above circumstances, such as hotel accommodation, transportation, long-distance calls, etc.
• In case of any dispute, Professional Travel and Cotai Ferry Company Ltd. reserve the right of final decision.

How to Use:

• Board directly using the electronic voucher

Ticket Office Locations (Hong Kong):

• Hong Kong-Macau Ferry Terminal
  • Cotai Water Jet Ticket Office (Shop 303B, 3/F, Shun Tak Centre, Sheung Wan, Hong Kong)
  • Opening Hours: 06:30-23:00
• Hong Kong International Airport
  • Cotai Water Jet Ticket Office (Counter E2, 5/F, Terminal 1, Hong Kong International Airport)
  • Opening Hours: Temporarily Closed

Ticket Office Locations (Macau):

• The Parisian Macao
  • Cotai Travel (Shop 107, G/F)
  • Hotel Lobby Concierge
  • Cotai Style Service Desk
• The Venetian Macao
  • Cotai Travel (Shop 612, 3/F)
  • Hotel West Lobby Concierge
  • Hotel East Lobby Concierge
  • Cotai Ticketing™ Ticket Office (West Lobby)
• Sands Macao
  • Sands Macao Lobby Customer Service Desk
• The Londoner Macao
  • Cotai Travel (Shop 1030, 1/F, The Londoner Macao)
  • Conrad Macao Hotel Lobby Concierge
  • The Londoner Macao Hotel Lobby Concierge
  • Cotai Style Service Desk
• Macau Taipa Ferry Terminal
  • Cotai Water Jet Ticket Office (2/F Terminal, Counters 1-12)

City Route Opening Hours: 08:00 - 23:50

Airport Route Opening Hours: Temporarily Closed

For actual addresses and opening hours, please refer to the official website:https://hk.cotaiwaterjet.com/ticket-offices.html

Ferry Schedule:

• Schedule is subject to change without notice; for details, please check theCotai Water Jet official website

Refund and Change Policy:

• Tickets cannot be refunded or changed after successful booking