Confirmation:

• You will receive a confirmation email instantly within 24 hours after booking.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email.
   

Inclusive of:

• Reserved and non-reserved seats on JR Hokkaido Limited Express trains
• Reserved and non-reserved seats on JR Hokkaido Express trains
• JR Hokkaido local trains
• JR Hokkaido buses within Sapporo
• JR Hokkaido buses between Sapporo and Otaru
• After collecting your rail pass, you may access unlimited journeys within the validity date
• You must present the voucher with your passport in person at the ticketing booth at either Sapporo Sta., New hitose Airport Sta., Hakodate Sta., Noboribetsu Sta., Asahikawa Sta., Obihiro Sta., Kushiro Sta., Abashi Sta. and Shin-Hakodate-Hokuto Sta. to redeem for your rail pass
   

Not Inclusive of:

• South Hokkaido Railway, Sapporo Municipal Subway, and other train companies outside of JR
• Hokkaido Hayabusa and Hayata Shinkansen
• Buses between Sapporo-Asahikawa, Monbetsu, Hiro'o, Kiroro, Ohibiro, Erimo, Shin Sapporo-Atsubetsu Stadium, JR Shiroishi Station-Sapporo Dome
• Chuo buses
• A separate basic fare must be paid for the Hokkaido Shinkansen
• Kikonai Goryokaku area covered by the South Hokkaido Railway is no longer managed by JR Hokkaido, and a separate ticket purchase is required for rides on that line
   

Redemption details:

• Please present the confirmation email and identity document to exchange for JR Pass redemption ticket at your selected branch.
• Confirmation email and identity document to exchange for JR Pass will send to designed email in 3 working days.
• You may print out the E-Voucher on a blank A4 white paper
• Redemption Location
• After getting the JR pass, show it to the station’s ticket counter and enjoy free access to designated areas.
• The validity of the redemption ticket is 90 days after the confirmation of booking.
• The pass can only be used by the holder.
• Your full name under the exchange order MUST match with your passport. You will NOT be able to redeem your JR Pass if there is any discrepancy in your name. Please verify your passport information before your departure.

Applicable:

• Foreign visitors in Japan
• "Temporary Visitor" status

Cancellation Policy:

• For cancellations:  Unredeemed Exchange Order vouchers can be refunded within 11 months of being issued, but a cancelation fee of 10% with HK$100 of the pass price will be deducted from the refunded amount. No need to return the physical exchange order (MCO)
• Stolen, damaged, lost, or redeemed vouchers may not be canceled or refunded
• Refunds or requests for changes due to local schedule change, suspended services, or other related issues are not accepted
• Please kindly understand that there will be no compensation of accommodation, meals, transportation or other expenses incurred due to these circumstances
• Travel Expert Online Limited reserves the right to amend these Terms and Conditions without prior notice.
   

Additional Information:

• Child ticket: aged 6-11
• 2 children (aged 1-5) may travel free of charge when accompanied by an adult rail pass holder given that they do not occupy a seat, but a third child will require a child rail pass
• Children aged below 1 may travel free of charge
• This rail pass is applicable only for foreign visitors in Japan with a "Temporary Visitor" status
• When you enter Japan, if you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport