Confirmation:

• You will receive a confirmation email instantly within 24 hours after booking.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email.

Inclusive of:

• Non-reserved seats on Sanyo Shinkansen (Mihara to/from Hakata)
• Non-reserved seats on Haruka, Kuroshio, Thunderbird, Kounotori, Super Hakuto Express Trains
• Special Rapid Services, Rapid Services, and local trains on JR West Conventional Lines
• JR West Miyajima Ferry (Miyajimaguchi to/from Miyajima)
• For more information, please check the website for the train route map

Not Inclusive of:

• Sanyo Shinkansen (Mihara to/from Shin-Osaka)
• Tokaido Shinkansen (Shin-Osaka to/from Tokyo)
• Kyushu Shinkansen (Hakata to/from Kagoshima-Chuo)

Redemption Details:

• Please present the confirmation email and identity document to exchange for JR Pass redemption ticket at your selected branch.
• Please present the JR Pass redemption ticket and your passport to exchange for JR Pass physical ticket at the designated redemption locations.
• Redemption Location
• After getting the JR pass, show it to the station's ticket counter and enjoy free access to designated areas.
• The validity of the redemption ticket is 90 days after the confirmation of booking.
• The pass can only be used by the holder.
• Your full name under the exchange order MUST match with your passport. You will NOT be able to redeem your JR Pass if there is any discrepancy in your name. Please verify your passport information before your departure.

Applicable:

• Foreign visitors in Japan
• "Temporary Visitor" status

Cancellation Policy:

• For cancellations:  Unredeemed Exchange Order vouchers can be refunded within 11 months of being issued, but a cancelation fee of 10% with HK$100 of the pass price will be deducted from the refunded amount. No need to return the physical exchange order (MCO)
• Stolen, damaged, lost, or redeemed vouchers may not be canceled or refunded
• Refunds or requests for changes due to local schedule change, suspended services, or other related issues are not accepted
• Please kindly understand that there will be no compensation of accommodation, meals, transportation or other expenses incurred due to these circumstances
• Travel Expert Online Limited reserves the right to amend these Terms and Conditions without prior notice.
   

Additional Information:

• Child ticket: aged 6-11
• 2 children (aged 1-5) may travel free of charge when accompanied by an adult rail pass holder given that they do not occupy a seat, but a third child will require a child rail pass
• Children aged below 1 may travel free of charge
• This rail pass is applicable only for foreign visitors in Japan with a "Temporary Visitor" status
• When you enter Japan, if you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport