Taipei Airport Private Transfer

Confirmation:

• After successful booking, the voucher will be sent to your email address within 48 hours only after you provide the location and time for picking you up. Otherwise, the booking will be cancelled without prior notice.
• If you do not receive a confirmation email in the inbox or in the junk mail box within the specified time limit, please contact customer service via email as soon as possible.
   

How to use:

• Booking must be made 5 working days before
• Please make the booking 7 working days before if you decide to enjoy the service during Mid-Autumn Festival (21/09-25/09) and New Year Festival (28/12-2/1)
• Short message by the driver: send before 17:00 on the day before drop-off/ 2 hours before pick guests up at the airport
• Pick-up service: the driver will inform the guests where to wait, please keep in touch with the driver
• Drop-off service：please provide the designated location and time to the driver, and mention more details on the remark column. If there are some problems which affect the pick-up location, we will rerrange a new pick-up point for guests
• If guests cannot contact te driver, feel free to call 886-2-87939326 (Working hours: 08:00 - 23:00) or 02-81958790 (emergency call)
   

Additional fees:

Pick-up service:

• The driver will wait for 90 minutes after the flight arrived. For late arrival, guests are required to pay 60 HKD per hour. Less than 1 hour will be also charged 90 HKD (the driver will wait for the guests only if they are in touch successfully)

Drop-off service:

• The driver will arrive at the designated location punctually. For late arrival (more than 30 minutes), the driver will leave and the guests will be regarded as "has already enjoyed the service"

Payment details:

• The fare included petrol fees, tolls, parking fees, insurance (passenger insurance) and service fees
• Night time service (22:00 - 06:00): 60 HKD each ride
• Mid-Autumn Festival (21/09-25/09): extra pay 90 HKD
• Sign service: extra pay 60 HKD
• Safety seat: extra pay 90 HKD for each safety seat
• Please mention the details upon ordering if you need the above services

Seating capacity and baggage details:

• Please reduce the number of luggages if your luggages exceed 28 in inch, you are not allowed to place your stuffs on the seats. Please be noted that if the number of luggages and passengers exceed the limit, it will probably affect the operation, and the passengers should bear the responsibility. Molife will not rearrange a car for you under this situation. 
• If you have some special baggage (i.e golf equipment, baby carriage, snowboard, surfboard, wheelchair etc.), please be aware of the size and indicate on the remark column or inform the staffs upon ordering
• Due to the restrictions of vehicle, a maximum of two safety seats can be reserved for each car. If you decide to reserve more than two safety seats, you are required to order a 7-seater car
   

Precautions:

• Passengers are not allowed to specify vehicle brands and models.
• Molife provides point-to-point pick-up or drop-off services, will not pick-up other guests along the way or stop for a rest
• Change/ cancel booking: guests must contact 886-2-87939326 48 hours before the appointement time. For those who cancel the booking within 48 hours, are regarded as "have already enjoyed the service", no refund is allowed
• Drop-off service: the driver will arrive at the designated location punctually. For late arrival (more than 30 minutes), the driver will leave and the guests will be regarded as "has already enjoyed the service"
• Pick-up service: the driver will wait for 90 minutes after the flight arrived. If the guests confirmed the delay of flight, please inform the service center as soon as possible
• If the staffs confirm that the flight has arrived but they cannot contact the guest, or the guest does not get on the car, the pick-up staff must wait 90 minutes after the actual arrival time of the flight, and treat the customer as "have already enjoyed the service"
• If the driver receives the notice from the guest and continue to wait and complete the service, the guest shall pay extra NT$300 per hour. Less than 1 hour will be also charged NT$300
• If the flight arrives early, the service will be provided according to the guests' original appointment time
• If the flight is postponed, the service will be provided according to the arrival time of the airport announcement. However, if the delayed arrival time is more than 4 hours than the original arrival time, the service will be canceled
• Passenger insurance: every passenger is insured by Molife. The insurance amount per passenger and per accident is 2 million. The maximum compensation amount is subject to the car models. Four seats: 8 million; Seven seats: 12 million
• If the number of passengers are out of 4, please extra pay and book a 7-seater car on your own
• Children aged below 12 must wear seat belts or use safety seats. Please inform the staffs in advance if you need the safety seats. Please be noted that guests are required to pay for the safety seat. If the guests did not inform the staffs about the needs of safety seats in advance, the guests should bear the responsibility when there are any accidents
• The guests should self-evaluate the distance of the travel route, and confirm the pick-up or drop-pff time with the driver
• Molife is not responsible for any time evaluation. In the event of unforeseen traffic conditions such as traffic jams during the pick-up and drop-off, the guests should bear the responsibility for missing the flight
• Unexpected natural and man-made disasters such as domestic/foreign natural disasters/wars/riots, the guests will be refunded the service fee for the payment, but they must seek other means of transportation and bear the transportation expenses at their own expense
• In order to respect the passengers' rights and cleanliness in the car, please do not place luggage in the passenger seat and strictly prohibit smoking, chewing areca catechu and diet. Pets should be placed in the pet cage. All related items must be placed in the compartment.
• This service is only available for general flat road airport transfers, and does not access to designated parking locations or baggage handling to the guests' designated location.