Travel Expert's privacy policy

1 . Ticket conditions

Online booking

  • Price quoted is in Hong Kong Dollar
  • Once the transaction is completed, travel product cannot be changed, cancelled, refunded or transferred
  • Please check and confirm the passenger’s name is exactly the same as thename on the travel document
  • E-ticket will be emailed to youbased on the email address provided by you;if you do not receive e-ticket, perhaps because of an incorrect e-mail address or your e-mail settings,you must notify us immediately.If you change your e-mail address or contact number, please inform us right away.  In addition, check passenger name isto be consistent with the travel document and confirmed itinerary. For any delay, the Company shall not be responsible.
  • Please note that air-ticket is non-changeableand non-refundable. In the booking process, you must read the terms and conditions of the air- fare. In addition, some airlines reserve the right to make changes or cancellation of confirmed booking. Travel Expert, as an Agent, is not responsible for such  changes or cancellations.
  • Special ticket may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Website and on your itinerary which will be sent to you when you confirm your booking.
  • Local departure time shown is on a 24 hours time system. The actual flying time, aircraft type, weather conditions (not includingon the ground parking, stop-over time or transfer time) will also be shown.  The guidelines are for referenceandsubject to alteration and confirmation.
  • Taxes and surcharges are generally included in the price. There may be exceptions where tax must be paid locally upon check-in.
  • Price quoteddoes not includecharges for travel documents, national immigration and transit visa, where applicable.
  • Price quoted does not include excess baggage charges
  • Price does not includecharges as the result of private transport delays, strikes, typhoon or anyunexpected situations,which arebeyond our control
  • Price quoted does not include travel insurance.
  • All accompanied passengers must travel on the same flights and check-in together in the whole journey
  • Any change on the date and flight of the whole journey will not be allowed
  • All flight schedules will be subject to the final decision of the Civil Aviation Department.
  • According to airline policy, flight segment should be used in pre-determined sequence, otherwise the air-ticket will become invalid
  • In most cases, accumulated Mileage award schemeis not applicable to discounted air-ticket / package. All Mileage Award scheme redemption must be approved and confirmed by the airline.
  • Product or service terms and conditions are subject toairline latest announcement
  • If passenger chooses to forfeit thescheduledflighton his/ her own during the journey, the un-used portion is not refundable and passengercan do so at his/her own risk. The company is clear of any liability.
  • Those who fail to check-inon schedule, the Company shall not accept any refund request

2 . Package Conditions

Enquiry Booking

  • For online booking enquiry, paymentis to be settledin branch; however, no cheque will be accepted within seven days before departure. (Not applicable to jetso.texpert.com)
  • In view of foreign currency fluctuations, increasing fuel surcharges, transportation and hotels costs, which lead to the rising costs for travelling, the Company reserves the right to adjust the cost and charge the passengers before departure. If there is any discrepancy between the on-line price and the branch quoted price, the branch quoted price shall prevail. If there is an increase in fuel surcharge after ticket is issued, the passenger will be responsible for the additional charge before departure. There will be no refund on fuel surcharge after ticket is issued.
  • According to the Travel Industry Council instructions, the 0.15% stamp charge on the tour receipt is, for the Travel Industry Compensation Fund, to protect tour travel by the HKTIC (Hong Kong Travel Industry Council).  For details, please contact the Travel Industry Compensation Fund Management Board at, 3151 7945.
  • Price quoted does not include transfers
  • Child fareis only applicable to children from the age of 2 to 11 and they must stay with two adults.It does not include bed or breakfast.
  • The prices shown for Air + hotel accommodation / cruise package products are on per-person basis.  Unless stated otherwise, all rooms are to be standard room.
  • Fuel surcharge is based on the announcement by airlines.  If there is any increase of fuel surcharge by the airline after the ticket is issued, the passenger is required to pay the additional fee before departure.

3 . Hotel conditions

Enquiry Booking

  • For online booking enquiry, payment is to besettledin branch; however, no cheque will be accepted within seven days before departure. (Not applicable to jetso.texpert.com)
  • Breakfast is not included unless stated otherwise. Some hotels may charge additional government taxes.
  • Hotel star rating / quality / and hotel website are for reference ONLY.These ratings are not regarded as standard and official local ratings. They can vary among hotels in the same class and / or the various countries It is the sole responsibility of the customer whether to make the decision to book.  
  • The hotel pictures / information on the website, including amenitiesand facilities are provided by the hotel. This information is for reference only. For any discrepancy exists between the website pictures and actual settings, Travel Expert is not liable and responsible.
  • Based on individual country regulations, traveller under the age of 18 and is not travelling with parent/ adult, hotel reservation is subject to hotel approval
  • In booking a Taiwan hotel, a fee for an extra bed will be charged for children over 110 cm in height. If such information is not provided during reservation, traveler will bear any extra cost.
  • ONLY 2 persons are allowed to stay in a twin room / double room / semi double room.
  • Two single beds or one double bedare generally provided in a “Double Room”.
  • The size of a“Small Double Room” (also known as “Semi-Double Room”) is smaller than the standard double room; the bed sizein “Small Double room” is also smaller than the average bed size.  “Small double room” may be allowed to accommodate a maximum of two adults or one adult and one child.
  • Two single beds or one double bed plus an additional bed, which is normally a single bed 『rollaway bed or sofa bed,』are generally provided in a “Triple Room”.
  • Additional hotel benefit can only be applicable to a maximum of two registered guestsper room and is only valid during their stay.  The benefit is non- transferable and non-refundable.

4 . Others

Cruise Restriction
Enquiry Booking

  • The terms and conditions of cruise products are subject to the final discretion of the Cruise Company and it can be changed without notice.
  • Cruise Routes, berthing, sailing time and all taxes are subject to the arrangement of Cruise Company
  • Travel Expert is not responsible for the costs of any transfers between airports or terminals.
  • Cruise Company reserves the right to change and cancel of routes or berthing at the harbour,which may result in loss or interruption of the trip,in which case the Cruise Company and Travel Expert willnot be responsible.
  • Cabin assignment is based on the actual availability of cabin by the cruise lines and may be subject to the best arrangements by cruise lines.
  • If there is any change in the port charges and government tax after payment has been settled, passengers have to pay the additional charges before departure.
  • According to the Travel Industry Council instructions, the 0.15% stamp charge on the cruise package receipt is, for the Travel Industry Compensation Fund, to protect cruise package, by the HKTIC (Hong Kong Travel Industry Council).  For details, please contact the Travel Industry Compensation Fund Management Board at, 3151 7945.
  • For other terms & conditions please refer to English version of cruise company brochure.


Theme ticket & Rail Pass Restriction
Enquiry Booking

  • For online booking enquiry, payment is to besettledin branch; however, no cheque will be accepted within seven days before departure. (Not applicable to jetso.texpert.com)
  • Entrance ticket or rail pass is not refundable and must be used within the specified period, otherwise it will be deemed invalid.
  • Japanese rail pass must be redeemed locally within 3 months from the issue date, otherwise it will become invalid.
  • In application for refund on Japanese rail pass, the pass must be wholly unused. The application must be carried out as soon as possible.

5 . General Information

  • Passenger is advised to purchase travel insurance before traveling, he/ she can contact our travel consultant at our branchby phone or in person.
  • Passenger must arrive at the check-in counter 3 hours before departure time and present the valid travel document & HKID card.  The check -in counter will be closed 60 minutes before estimated departure time
  • Some airlines require passenger to reconfirm the return/ onward flight booking at least 72 hours before travel. Failure to reconfirm the flight booking directly with airline may result in cancellation of flight.
  • According to airline policy, it is the sole responsibility of the passenger to pass through the boarding gate on or before the time specified by the airline. The airline will not bear any responsibility nor make concession to accommodate such passenger.
  • Prices quoted on the website are derived from various sources and may not be updated daily. You may wish to verify actual prices on the date of booking.
  • Airline regulations disallow female passenger, who will be 28 weeks into her pregnancy or more on date of travel. If in doubt, please check with the concerned airline and consult your doctor. Infants must be at least 6 weeks old to travel by air and must either sit on an adult's lap or in baby cot.Please contact the airline for details on appropriate seating arrangement. Children aged 2 years or more must require a seat
  • When booking airticket or hotel, passenger can enter Frequent Flyer Program or Hotel Loyalty Program information and membership number.   Please note that there are restrictions in the respective terms and conditions of such programs.  The recognition and award are subject to the approval from the respective program operators, please contact them for details.
  • Inany special circumstances, such as the visa delay, overbooked hotel situation,abrupt change of flight schedule, aircraft types or en-route locations etc, the Company or its business partner doesnot bear any responsibility for such changes.  The Companywill makeevery effort to deal with any delay situation, however, the company or its delegate agency will not be responsible for any cost arises from such circumstances.
  • In case of unexpected incidents such as typhoons, rainstorms, natural disasters, political unrest or epidemic, passenger should pay attention to news broadcasts or contact airlineto confirm whether there is any change or cancellation of flight.  As flight operating normally,please follow normal check-in procedure.  The Company shall not be responsible for any additional costs such as hotel accommodation, transportation fees, long distance telephone charges, as a result from the incidents mentioned above.
  • The English version of Terms and Conditions shall prevail in the event that there is any discrepancy among versions in other languages.

Travel Document / Visa  

  • Passengers must ensure their passport / travel document to have at least six months validity from the return date.
  • Passenger must hold valid entry visa.  The companyis not liable for any problem arises from personal travel document issue.
  • Taiwan Landing Visa Requirements: passenger MUST present HKID card AND together with either SAR or BNO travel document, which indicates Hong Kong to be the birthplace to Taiwan Immigration.
  • Passenger should check with the consulateearly onfor visa requirement and changes.Passenger must hold a valid passportand visa.  Please allow sufficient time for visa application process for it will take some time. The Company shall not be responsible forany delay or rejection of visa.
  • For non-HKSAR citizen, please contact the Embassy for information and advice on the visa requirements of theproposed countries to visit.
  • Visitor to the U.S. tour: according to the U.S. Consulate visa waiver program, visitor must apply e-visa transitESTA (Electronic System for Travel Authorization) online.
  • HK resident holding foreign passport must carry Hong Kong Identity Card to facilitate immigration upon re-entry to Hong Kong.  According to the Hong Kong Immigration Ordinance, with exception to HK resident, all foreign passport holder must hold a valid travel document and a return air ticket beforeentering Hong Kong
  • If travel involves various international destinations, passenger is solely responsible to ensure that he/she is to obtain relevant visa or transit visa and valid passport, which must have a minimum of 6 monthsvalidity from the return date, and comply with all immigration requirements
  • Passenger should be in totallycompliance with local national law,which strictly prohibits passengerfrom carryingillegal goods andrequires passenger to declare personal goods and cashaccurately.

Special Request

  • For seat assignment request(especially in economy class), Travel Expert has no controlover the request and cannot make guarantee, even for in-advance request to the airline.
  • Travel Expert will pass‘specialrequests'from customer, such as meal, wheelchair &baby cot etc., to the airline / hotelfor final approval.

Cancellation

  • If passenger wishes to change or cancel the flight + hotel booking, please contact our travel consultant. We will endeavor our best to assist your booking.  In general, flight + hotel bookings are non-changeable and non-refundable, and therefore any change to flight or hotel may require the purchase of a new flight or hotel booking. Passenger will be liable for all associated costs of new booking.


 Declaration 

  • The Company provides services ("Services") to our customers. The Company,as a service provider, is to arrange and organize hotels, airlines and other relevant transportation for the journey.  Therefore, customers agree to waive and clear The Company of all liabilities and responsibilities, in whole or in part, directly or indirectly, from any result of such "Services" for any loss, damages, injury, accident, delay, scheduling changes or any other inconvenience, under all possible causes and reasons.

6 . Website Agreement

  • The terms of the Travel Expert Website Privacy Policy are incorporated into these Terms and Conditionscontained herein. By using this Website, you hereby agree to the use of personal information by Travel Expert and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth within the Travel Expert Privacy Policy.
  • Travel Expert deployssecuritytechnology in order to safeguard personal information and financial transactions. Travel Expert complies with the procedures and security standards as further statedwithin the Security Policy.
  • In regarding to payment method & security policy, for all the orders, you are required to make the payment online. The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.
  • The Website is provided on an 'as is' and 'as available' basis. Travel Expert does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Travel Expert does not warrant that the Website is free from computer viruses or other properties that may cause loss or damage.
  • Travel Expert offers all of the general information on the Website for purposes of guidance only. Please note that Travel Expert may at any time change any aspect of the Website or its content, including the availability of any suppliers, features, information, databasesor content. You are advisedto check with the relevant Travel Supplier, destination, embassy, or tourist office to confirmthatthe informationis up to date. In particular, with respect to passport, visa, and vaccination requirements, Travel Expert does not guarantee that the informationcontained hereinis always up to date and it is your responsibility to ensure that you clearly understand and comply with all relevant passport, visa, and vaccination requirements.
  • Travel Expert does not guarantee that information on the Website (including but notlimitedto prices, descriptions or dates) is free from errors or omissions but we will undertakeall reasonable meansto correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are inputdirectly to our Website by the Travel Supplier or the Hotels themselves.
  • ThisWebsite and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way without express written permission, with the exceptionthat one copy of the information contained within the Website may be made for personal, non-commercial use.
  • Travel Expert reserves the right to deny access to the Website at any time without notice.
  • The Site may contain hyperlinks to external Websites owned and operated by third parties. Travel Expert has no control over or association with such third party sites and incurs no responsibility in relation to the accuracy, completeness and quality of the information contained therein. Any and all content on these external Websites doesnot reflect products, services or information provided by Travel Expert. You are advised todirect any concern regarding any external link to the site administrator or Webmaster of that particularWebsite.
  • Travel Expert shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include but not belimited togovernment intervention, war, civil disruption, hijacking, fire, flood, accident, storm, strike, lockout, terrorist attack, or industrial action affecting Travel Expert or its suppliers.
  • The copyright and all proprietary rights in the Website and all content are reserved by Travel Expert. Allmaterial contained within the Website is the property of Travel Expert or its affiliates unless expressly identified as belonging to third parties. The name “Travel Expert” and any other marks, logos and graphics of Travel Expert displayed on the Website are registered trademarks of Travel Expert or its affiliates. Other company and product or service names displayed on the Website are the trademarks of their respective owners.
  • Website users are not granted any right or license to use any trademarks contained on this Website.
  • Travel Expert reserves the right to change or update the Terms and Conditions relating to use of the Website from time to time without prior notice to you. The current operative version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site after any changes to the Terms and Conditions are implemented shall constitute your acceptance of such changes.

Privacy policy
 

  • This Website is owned and operated by Travel Expert Limited (hereinafter referred to as "Travel Expert Limited” "we," "us," or "our").
  • Our privacy policy underscores an ongoing commitment to protecting all Personal Identifying Information including personal information as well as information pertaining to your identity that you provide us. Personal Identifying Information includes your name, date of birth, address, email address, phone number(s), fax and credit card information.  When users submit corporate account enquiry, we collect company name, address, nature of business, position, contacts, phone number and related spending information for purpose. We want visitors to our Website to feel not only comfortable and confident but also secure when planning and purchasing travel and accommodation. To protect your Personal Identifying Information, our Website deploys some of the latest security technology. High-security firewalls and a secure server that sends and receives encrypted data provide among the highest levels of protection available. However, you should be aware that no data transmission over the Internet or information storage technology can be guaranteed to be 100 percent secure. Although not all of the pages that collect Personal Identifying Information are completely protected, all pages which collect credit card information including card number, card type, cardholder name and expiration date are secured to industry standards.
  • We believe you should understand our information privacy policies prior to providing us with your personal data, and that any visitor to our Web site should have control over the collection of any and all of his or her Personal Identifying Information. Online purchases involve trust, and we place the highest priority on security and protecting any Personal Identifying Information that you provide us. However, this policy does not apply to companies that Travel Expert does not own or control, or to people or entities Travel Expert does not employ or manage.
  • Personal Identifying Information is only collected by Travel Expert when you voluntarily and specifically provide it. Personal Identifying Information must be submitted to fulfill various requests, purchasing, reservation enquiry, complete a profile, participate in a survey, enter a contest or sweepstakes, or to contact us about services. Our website is intended for use by persons 18 years of age or older.
  • To purchase travel services, Travel Expert requires you to submit your full name (as well as the full names of others accompanying you), residential address, e-mail address, phone number(s) and credit card information including card number, card type, cardholder name and expiration date. You should obtain consent of other individuals who may accompany you prior to providing their names, as they may be unable to view or change any information that you provide on their behalf. For specified travel purchases, we may also collect the name of the airline you will use, and flight number(s). When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.
  • Occasionally, we may offer users to our website an opportunity to enter a contest or sweepstakes. Information collected upon entering may include your full name, e-mail address, phone number and residential address.
  • Additional information is collected automatically every time you visit our Website, including computer information, Web browser information and "tracking cookies".
  • Information collected is used for a number of purposes, including purchasing travel, contacting us, notifying you in the event of any itinerary changes, providing travel documents, participating in a survey, entering a contest or sweepstakes , sending promotional materials and  improving your overall experience when visiting our website as well as for our own internal purposes.
  • Information collected when you complete a travel reservation is used to confirm and process that reservation, bill your credit card and deliver your travel documents, either via mail or electronically.
  • From time to time, modifications may be made to your travel itinerary because of unforeseen schedule changes, hotel renovations and business conditions. When such modifications are made, you may be notified by postal mail and/or e-mail to help you make alternative arrangements if necessary.
  • On occasion you may be invited to subscribe to e-mail newsletters that contain details on special promotions, travel tips, and general information on the destinations we serve. You are under no obligation to subscribe to any e-mail newsletters, or respond to any offers included in the e-mail newsletters, and you may choose to unsubscribe by following the “unsubscribe” instructions on any e-mail newsletter that you receive. Some of your Personal Identifying Information, including your first name, last name and e-mail address, is collected when you subscribe to an e-mail newsletter.
  • We will use your e-mail address and/or telephone number to respond to you when you contact us regarding technical support, changes, documents, brochures, or refunds, or when you simply provide suggestions to us.
  • Certain types of information are collected based on your navigation of our website in order to better understand and more effectively serve our customers. This collected data enables us to modify the site for better navigation and develop feature programs and content that will be of interest to website visitors. But Personal Identifying Information is never collected unless you voluntarily and specifically provide it.
  • To process and provide the services you request, we sometimes share your Personal Identifying Information with authorised partners - including airlines, hotels, rental car companies and optional activity operators - and service providers that provide specified assistance or functions on our behalf. These partners and service providers would require information about your profile, as well as your credit card information, to process and confirm your travel reservation. We only offer travel products from reputable hotel, airline, rental car and other travel suppliers, and we strongly discourage partners from disclosing and/or utilising your information without your permission. You are encouraged to review the privacy policies of any travel suppliers whose products you consider purchasing through our website.
  • From time to time, we may utilise a reputable third party to facilitate the delivery of various programmes and execution of activities, including e-mail newsletters, surveys, promotion and sweepstakes offers. We do not sell or rent Personal Identifying Information to any third-party company, and upon delivery of any programmes and execution of activities involving third-party companies, all information is returned to us.
  • We have partnered with reputable third-party websites to offer you additional travel services. To process and confirm your travel reservations, our trusted third-party partners may also collect your Personal Identifying Information, including your name, residential  address, e-mail address, phone number and credit card information. Third party websites may not operate under the terms and conditions of our privacy policy, and we encourage you to review the privacy policies of third-party partner websites whose products you may consider purchasing.
  • When required by law, we may disclose information we have collected from customers when they purchased travel products or services. In certain cases involving fraud, we may also disclose information against someone who poses a threat to our interests or whose activities could bring harm to others. Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
  • We reserve the right to modify or amend our Privacy Policy at any time, for any reason. Any major changes to the Privacy Policy will be made and posted on the website prior to implementation of the change.
  • If you have questions about our Privacy Statement, please send us an e-mail. webmaster@texpert.com
  • These terms and conditions form a contract between you and Travel Expert Limited, which is governed by the law of the Hong Kong Special Administrative Region You agree that any disputes will be dealt with according to the provisions of the aforementioned law within Hong Kong courts.

The website is offered to you by Travel Expert Limited.